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BY USING
THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO HOLIDAY
COTTAGES GROUP LIMITED’S (HCG'S) PRIVACY POLICY. IF YOU
DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE
THIS WEB SITE.YOUR CONTINUED USE OF HCG'S WEB SITES
FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY
WILL MEAN THAT YOU ACCEPT THOSE CHANGES.
The family of
companies at Wyndham Worldwide Corporation, including
holding companies, subsidiary companies and sister
companies (collectively, the "Wyndham Worldwide Group of
Companies"), and which includes Holiday Cottages Group
Limited and its various trading divisions (collectively
"HCG" or "we", "us", or "our") recognise the importance
of protecting the privacy of certain general information
("data") and specific personal information ("Personal
Data") collected about our customers (referred to as
"Customers", "you", or "your") and consequently respect
your privacy. This privacy statement discloses what
information we gather, how we use it, and how to correct
or change it. At HCG, it is our intention to give you an
understanding about how we collect your information and
the use we make of it in the course of our business.
HCG has reviewed its
policies, processes, procedures and practices to ensure
that they meet legislation introduced within the
European Economic Area (EEA), which includes the
European Union (EU), in line with the EU Data Protection
Directive (95/46/EC) and the EU Telecommunications Data
Protection Directive (97/66EC) ("the Directives"), and
in accordance with UK implementing legislation such as
the Data Protection Act 1998, the Telecommunications
(Data Protection and Privacy) (Direct Marketing)
Regulations 1998, the Regulation of Investigatory Powers
Act 2000 and the Telecommunications (Lawful Business
Practice) (Interception of Communications) Regulations
2000, and we will continue to ensure that our policies,
processes, procedures and practices comply in all
respects with any future laws and regulations in
relation to your privacy.
The purpose of this
document is to inform you of the policies that have been
put in place to protect your interests in this respect.
1. Fair and lawful
information-handling
We will process all
data that we collect and hold on you fairly and in
accordance with applicable law. As further explained in
this privacy policy, we will ensure the quality and
security of your data (even if the data are transferred
to other companies in the UK, Europe or elsewhere); and
we will fully respect your rights, interests and
fundamental freedoms with regard to your
data.
2. Legitimate
purposes
We will only
collect, record, process and store data which are needed
to fulfil our contractual obligations towards our
Customers, and/or our affiliated or related entities,
associates, or partners, or any company or companies
within the Wyndham Worldwide Group of Companies, and the
customers of such affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies; to
serve other legitimate business interests such as credit
assessment or marketing; or to comply with legal
requirements.
We may disclose to
our affiliated or related entities, associates, or
partners, or any company or companies within the Wyndham
Worldwide Group of Companies, or to third parties
authorised by us, such information as may be necessary
to provide you with products and services you have
requested or for the purpose of verification of details
relating to your data held by us for legitimate
purposes.
3. Data
quality
We will employ
effective procedures and safeguards to ensure that data
we hold on you are adequate, relevant and not excessive
in relation to the purposes for which they were
obtained, as well as accurate and up-to-date. Where we
become aware of any inaccuracies in data we hold, we
will correct and, where appropriate, delete incorrect
data.
Retention periods
are in place to ensure that data are only stored whilst
they are required for the purposes in question or to
meet legal and regulatory requirements. Where data are
no longer required, we will ensure that they are
disposed off in a secure manner.
4. Information to
you
When we collect data
from you, we will identify ourselves and inform you of
the purpose(s) for which we are collecting data. If we
are collecting data from you on behalf of our affiliated
or related entities, associates or partners, or any
company or companies within the Wyndham Worldwide Group
of Companies, we will identify the affiliated or related
entity, associate or partner, or the company or
companies within the Wyndham Worldwide Group of
Companies (the "controller" in terms of the European
data protection regime) and explain that we are acting
as the agent (or "processor") for that entity or
organisation. If our affiliated or related entity,
associate or partner, or any company or companies within
the Wyndham Worldwide Group of Companies, is a
non-European company which has appointed a
representative in Europe in accordance with the
Directives, we will also inform you of the identity of
that representative (which may be HCG). If we have
obtained data on you other than directly from you, we
will inform you of this as soon as practicable after we
have entered data in our files or computers (unless you
were already aware of the fact).
We may also record
or monitor telephone calls to and from HCG or to or from
any company or companies within the Wyndham Worldwide
Group of Companies, without notification, for staff
training and quality control purposes.
5.When will we seek
yo+ur prior consent?
We will go further
and ask for your prior consent in the following
circumstances:
a credit check on
you;
before we pass on
any of your Personal Data to other companies for direct
marketing purposes, by offering you the opportunity to
object to such disclosures either through a "tick-box"
or an "opt out" box on your purchase order form or
booking form or membership application or enrolment
form, or by asking you to notify us by telephone, fax or
e-mail. (If you use more than one e-mail address to
communicate with us, please notify us of each e-mail
account you use.); or
we process sensitive
data on you under any contract with you (or under a
contract between you and a company we
represent).
6. Special
restrictions on the use of sensitive data
We will not normally
seek data on your racial or ethnic origins, political
opinions, religious or other beliefs, trade-union
membership, physical or mental health, sex life or
criminal convictions. When we do collect such data, it
will be limited to data which are:
- required to be
kept by law;
- needed for legal
proceedings or to establish, exercise or defend legal
rights (including protection against fraud);
- clearly and
strictly necessary to fulfil a contract between you
and us (or between you and a company we represent);
or
- needed to protect
your vital interests or the vital interests of another
person (for instance, if medical data are urgently
required after an accident and you cannot give your
consent).
7.Your rights
You have the right
to require us and/or our affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies, to
cease the communication of advertising or marketing
materials to you, and we will ensure that your request
is complied with. This includes the right to withdraw
your consent to third-party direct-marketing use of your
data at any time.
You have the right
to see all data that we hold on you. Should you wish to
have access to all or a particular part of your data,
please contact the Data Protection Co-ordinator at
Holiday Cottages Group Limited, Spring Mill, Earby,
Barnoldswick,Lancashire, BB94 0AA, United Kingdom. Such
access will be granted in accordance with the
requirements of applicable national legislation and
subject to any discretionary allowance for HCG to make a
charge payable by you to cover HCG's administration
costs incurred in providing you with such data. Such
payment is to be made on application for access to your
data and is to be no more than the maximum stipulated by
applicable national legislation. The information will be
forwarded to you within an appropriate period of time in
accordance with applicable national legislation, but in
any event no more than 40 days from the date of such
request for access.
Where any
discrepancies are discovered following your enquiry, we
will take immediate steps to validate and, where
appropriate, correct our records. We will confirm the
actions taken in writing to you within an appropriate
period of time in accordance with applicable national
legislation, but in any event no more than 40 days after
receiving your request to amend our records.
8. Security of
information
We will only provide
access to data on you to those of our employees who need
such access in order to carry out any necessary
processing. We have taken appropriate steps to ensure
the security of data, whether it is stored in computer
systems, paper files or other storage media. We expect
the same high standards of security and confidentiality
of our affiliated or related entities, associates or
partners, agents or subcontractors, or any company or
companies within the Wyndham Worldwide Group of
Companies we engage to process data for us.
9. Transfer of
information outside the EEA
Data on you may, on
occasion, be transferred to HCG's facilities, or to any
company or companies within the Wyndham Worldwide Group
of Companies, or to its or their affiliated or related
entities, associates or partners, or to data processing
agencies ("processors") or third parties authorised by
us, outside the EU or the EEA for analysis, technical
processing or other legitimate purposes. The countries
where such other facilities or companies are situated
may have no data protection legislation, or laws which
are less rigorous than the legislation introduced by the
Member States of the EU and the EEA. In such cases, we
will ensure that your rights with regards to any such
processing and your data will still be adequately
protected.
Within the Wyndham
Worldwide Group of Companies we have agreed world-wide
acceptance of the European standards with regard to the
processing of Personal Data from all our UK and European
companies, including HCG. If we transfer your Personal
Data to agencies or third parties authorised by us
outside the EEA, we require similar, binding contractual
undertakings, and we monitor compliance. Our affiliated
or related entities, associates and partners, and all
companies within the Wyndham Worldwide Group of
Companies, have agreed to adopt equivalent measures.
10. Direct marketing
We, and/or our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or third parties authorised by us,
may market to you directly through any media to keep you
informed of further offers which may be of interest to
you (unless you write to us asking us to exclude you
from such offers or alternatively telephone, fax or
e-mail us to that effect or you have done so previously
and such exclusion is still operative) and for our own
administration, market analyses and operational reviews.
(If you use more than one e-mail address to communicate
with us, please notify us of each e-mail account you
use.)
We, and/or our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or third parties authorised by us,
may make contact with you by post, e-mail, telephone
(including automated dialling equipment), facsimile
transmissions, and/or pre-recorded messages for the
purposes set out herein (unless you notify us either in
writing or by telephone, fax or e-mail that you object
to being contacted in a particular stated way and/or by
a certain stated entity or entities, or by any company
or companies within the Wyndham Worldwide Group of
Companies, or by third parties authorised by us, or you
have done so previously and such objection is still
operative). (If you use more than one e-mail address to
communicate with us, please notify us of each e-mail
account you use.)
We, and/or our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or third parties authorised by us,
will always act according to your wishes and
preferences. Whenever we, and/or our affiliated or
related entities, associates or partners, or any company
or companies within the Wyndham Worldwide Group of
Companies, or third parties authorised by us, directly
market to you by telephone or fax, we, and/or our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or third parties authorised by us,
will comply beforehand with the requirements of
applicable national legislation under and by which you
have recorded your desire not to be contacted by
telephone and/or fax, as the case may be, for the
purposes of direct marketing by any organisation. If you
have notified such desire according to the laws of your
country of domicile, then we, and/or our affiliated or
related entities, associates or partners, or any company
or companies within the Wyndham Worldwide Group of
Companies, or third parties authorised by us, will not
call or fax you unless you subsequently notify us
directly (either in writing, or by telephone, fax or
e-mail) that this no longer applies or at least does not
apply to our affiliated or related entities, associates
or partners, or any company or companies within the
Wyndham Worldwide Group of Companies, or third parties
authorised by us. (If you use more than one e-mail
address to communicate with us, please notify us of each
e-mail account you use.)
11. Internet
HCG is the sole
controller in the EEA/EU Member States of all data held
in relation to your use of our Web sites and all
processing of data relating to your requirements and
requests is therefore subject to and in accordance with
the EU Directives and subject additionally to the data
protection laws and regulations of your country of
domicile. If no such laws and regulations exist in your
country of domicile, then all processing of data
relating to your requirements and requests is subject to
United Kingdom data protection laws and regulations
only. Where any local country's laws and regulations
relating to data protection and privacy conflict with or
are inconsistent with the EU Directives, then the EU
Directives shall prevail.
HCG gathers two
types of information about Customers: data that
Customers provide through optional, voluntary
registration on our Web sites; and data HCG gathers
through aggregated tracking, mainly by tallying page
views throughout our Web sites. Such information enables
us to tailor our content to fit Customers' needs better
and to help our affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies; or
third party content providers, agents, subcontractors,
suppliers, merchants, advertisers, sponsors and
licensors (collectively, "Providers") that have licensed
their content on our Web sites or the right to market
their products and/or services to understand our
audience. HCG derives part of its revenue from
advertising and e-commerce and therefore providing such
aggregated data is essential to keeping our service free
to Customers. However, be assured that HCG will not
disclose Personal Data to third parties without your
consent, except as may be noted in this privacy policy
or disclosed to you when data is submitted.
How does HCG collect
information?
Optional
registration
We collect data by
specifically requesting it from you. Generally, this
occurs when you register at one of our Web sites or
request information or a service. For example, we may
need to know your name, e-mail address, mailing address
and contact telephone number, facsimile number and other
related information. This allows us to process and
fulfil your requirements and requests. Usually, the HCG
Web sites and/or HCG's affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies, or
Providers, or other third parties authorised by us, use
your data to operate the Web sites and to deliver
services. The HCG Web sites also use your data to inform
you about other products or services available from HCG,
and/or its affiliated or related entities, associates or
partners, or any company or companies within the Wyndham
Worldwide Group of Companies, or Providers, or other
third parties authorised by us.
We will maintain
records relating to your use of our Web sites (including
information about you provided by yourself or by
Providers, or other third parties authorised by us). We
shall be entitled to process those data for the purpose
of providing your requirements and requests, for HCG's
own administration, market analyses and operational
reviews, and to keep you informed of further aspects of
HCG and its operation which may be of interest (unless
you write to us asking us to exclude you from such
further contact or alternatively telephone, fax or
e-mail us to that effect or you have done so previously
and such exclusion is still operative). (If you use more
than one e-mail address to communicate with us, please
notify us of each e-mail account you use.) We shall be
entitled to disclose to our affiliated or related
entities, associates or partners, or any company or
companies within the Wyndham Worldwide Group of
Companies, or Providers, or other third parties
authorised by us (including without limitation cottage
owners, resorts, management companies, owners'
associations, airlines, ferry companies, cruise
companies, safari organisers, insurance companies and
other suppliers), such information as may be necessary
to provide your requirements and requests or for the
purpose of verification of details relating to any
requests for information on-line you may make to HCG.
Usage
tracking
Use of Internet
Protocol ("IP") Addresses
An IP address is a
unique number that is automatically assigned to your
computer whenever you are surfing the World Wide Web
(otherwise known as the "Internet"), so that your
computer can be identified by the main computers, known
as "Web servers", that "serve up" Web pages.
HCG and/or its
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, collect IP addresses for the
purposes of system administration, to report aggregated
information to Providers, or to other third parties
authorised by us, and to audit the use of our Web sites.
When Customers request pages from those Web sites of
HCG, and/or its affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies, and/or
Providers, or other third parties authorised by us, our
Web servers log the Customers' IP addresses. We do not
normally link IP addresses to anything personally
identifiable, which means that a Customer's session will
be logged, but the Customer will remain anonymous to us.
We can and will use IP addresses to identify a Customer
when we feel it is necessary to enforce compliance with
our Web sites' terms of use or terms of service, or to
protect our service, our Web sites and/or those of our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or Providers, or other third parties
authorised by us, our other Customers or the customers
of our affiliated or related entities, associates or
partners, or any company or companies within the Wyndham
Worldwide Group of Companies, or Providers, or other
third parties authorised by us.
Use of
Cookies
What are cookies?
Cookies are small pieces of information that a Web site
sends to your computer for record-keeping purposes,
which information is stored in a file on your computer.
Cookies make Web-surfing easier for you by saving your
preferences so that, for example, we can use the saved
information to facilitate your use of our Web sites when
you return to them. Cookies do not tell us your
individual identity unless you have chosen to provide it
to us. We never save passwords or credit card
information in cookies. The use of cookies is an
industry standard and, as such, you will find that most
major Web sites use them.
By showing how and
when Customers use the HCG Web sites, cookies help us to
determine which areas are popular and which are not.
Many improvements and updates to our Web sites are based
on such data as total numbers of visitors and pages
viewed. This information is most easily tracked with
cookies. We use the information from cookies to provide
services better tailored to our Customers' needs.
Most cookies expire
after a defined period of time, or you can delete your
cookie file at any time. Most browsers are initially set
up to accept cookies. You can re-set you browser to
refuse all cookies or to indicate when a cookie is being
sent. However, note that some parts of our Web sites
and/or our affiliated or related entities', associates',
or partners', or any company's or companies' within the
Wyndham Worldwide Group of Companies, or Providers', or
other third parties' authorised by us, services will not
function properly or may be considerably slower if you
refuse cookies. For example, without cookies you will
not be able to set personalised preferences, and/or may
have difficulty completing on-line transactions.
HCG and/or its
affiliated or related entities, associates or partners,
or any company's or companies' within the Wyndham
Worldwide Group of Companies, and Providers, or other
third parties authorised by us, have two primary uses
for cookies. First, we use them to specify a Customer's
preferences. For example, you can specify keywords
across several categories or markets so you do not have
to tell us repeatedly about products or services that
you are interested in finding out more information
about, or in receiving or being provided with. Secondly,
we use cookies to track Customers' Web site usage trends
and patterns. This helps us to understand our Customers'
needs better and improve areas of HCG's and/or its
affiliated or related entities', associates' or
partners', or any company's or companies' within the
Wyndham Worldwide Group of Companies, or Providers', or
other third parties' authorised by us, products or
services that our Customers find valuable. While both of
these activities depend on the use of cookies, you have
the option of disabling cookies via your browser
preferences.
You may occasionally
receive cookies from Providers or other third parties
authorised by us. HCG and/or its affiliated or related
entities, associates or partners, or any company or
companies within the Wyndham Worldwide Group of
Companies, do not control these cookies. The use of
advertising cookies sent by third party Web servers is
standard in the Internet industry.
With whom does HCG
share my information?
As a general rule,
HCG will not disclose any Personal Data that you submit
to us about you in a manner that connects you with the
Personal Data, except when we have your permission or
under special circumstances, such as when we believe in
good faith that the law requires it or under the
circumstances described below. The following describes
some of the ways that your Personal Data may be
disclosed:
Business Partners
& Sponsors: We may disclose some or all of your
Personal Data to business partners or sponsors, but this
use will be specifically described to you prior to data
collection or prior to transferring any such Personal
Data. Many promotions offer opportunities to request
additional information from business partners or
sponsors. By requesting more information, you give HCG
permission to transfer your Personal Data to the
business partner or sponsor so they can fulfil your
request. In many instances, only your e-mail address
will be shared. If more Personal Data will be shared
with the business partner or sponsor, then you will be
notified prior to the transfer.
Third Party &
Aggregate Data: From time to time, you may be offered
the opportunity to receive materials or special offers
from our affiliated or related entities, associates or
partners, or any company or companies within the Wyndham
Worldwide Group of Companies, or Providers, or other
third parties authorised by us. If you opt to receive
information from any of these entities, firms,
organisations or third parties, HCG will (with your
permission) share your name and e-mail address with any
one or a number of such entities, firms, organisations
or third parties as appropriate. Under confidentiality
agreements, HCG may match your Personal Data with data
about you held by our affiliated or related entities,
associates or partners, or any company or companies
within the Wyndham Worldwide Group of Companies, or
Providers, or other third parties authorised by us.
We may monitor
resort traffic patterns and usage of our Web sites to
help us develop their design and layout. We may also use
Personal Data that we collect to occasionally notify you
about important functionality changes to our Web sites,
and to notify you of new products or services and
special offers that HCG thinks you will find valuable
and of interest. Also, we may keep track of what
portions of our Web sites Customers are visiting and
other Customer statistics, such as aggregate information
about holiday cottage rentals, or total and segmented
numbers of bookings made, etc. and traffic patterns and
usage of the our Web sites, which may be provided to
reputable third parties authorised by us, in order to
help us create a better experience for users of our Web
sites. This is done without knowing your name or other
Personal Data in order to describe our viewers to our
affiliated or related entities, associates or partners,
or any company or companies within the Wyndham Worldwide
Group of Companies, or Providers, or other third parties
authorised by us, and for other lawful purposes.
Other: We may also
disclose account data of Customers in special cases when
we have reason to believe that disclosing this data is
necessary to identify, contact or bring legal action
against someone who may be violating HCG's terms of use
or terms of service, or may be causing injury to or
interference (either intentionally or unintentionally)
with any of HCG's rights or property, our other
Customers, or anyone else. HCG may disclose or access
account data when we believe in good faith that the law
requires it and for administrative and other purposes
that we deem necessary to maintain, service, and improve
our products and services to our Customers.
How can you control
the usage of information?
In the event that
you change your mind or some Personal Data changes (such
as your e-mail address), we will provide a way to
correct, update or remove the Personal Data that you
give us. We also give you the opportunity to control the
communications that we direct to you. We will always
seek your consent before disclosing Personal Data
relating to you for the making of offers by our
affiliated or related entities, or any company or
companies within the Wyndham Worldwide Group of
Companies, or Providers, or other third parties
authorised by us, by informing you of an intention to
process your Personal Data for such purposes, and
offering you a possibility to "opt out" of such use of
your Personal Data, in a form or document returned to us
or by notifying us by telephone, fax or e-mail. (If you
use more than one e-mail address to communicate with us,
complete this form for each e-mail account you use.) If
a Customer wishes to update Personal Data or objects to
any usage provided herein for any reason, he/she may
e-mail the requested change to:
datachanges@holidaycottagesgroup.com
You are entitled to
receive a copy of any data held by us on you in
accordance with the requirements of applicable national
legislation and subject to any discretionary allowance
for HCG to make a charge payable by you to cover HCG's
administration costs incurred in providing you with such
data. Such payment is to be made on application to the
Data Protection Co-ordinator at ferrysavers.com, for
access to your data and is to be no more than the
maximum stipulated by applicable national legislation.
The information will be forwarded to you within an
appropriate period of time in accordance with applicable
national legislation, but in any event no more than 40
days from the date of such request for access.
Where any
discrepancies are discovered following your enquiry, we
will take immediate steps to validate and, where
appropriate, correct our records. We will confirm the
actions taken in writing to you within an appropriate
period of time in accordance with applicable national
legislation, but in any event no more than 40 days after
receiving your request to amend our records.
What happens when
you link to a third party Web site?
You should be aware
that when you are on HCG 's and/or its affiliated or
related entities', or any company's or companies' within
the Wyndham Worldwide Group of Companies, Web sites you
could hyperlink or be directed to other Web sites that
are beyond our control and/or outside our service. For
example, if you "click" on a banner advertisement or an
HCG Web site search result, the "click" may transfer you
off the HCG Web site. These other Web sites may include
Web sites of Providers, or other third parties
authorised by us, that may use HCG's and/or its
affiliated or related entities', or any company's or
companies' within the Wyndham Worldwide Group of
Companies, logos as part of a co-branding agreement.
These other Web sites may send their own cookies to
Customers, and collect or solicit data and Personal
Data.
HCG and/or its
affiliated or related entities, or any company or
companies within the Wyndham Worldwide Group of
Companies, do not control such third party Web sites
and, therefore, are not responsible for their content or
the hyperlinks or advertising they choose to place on
such Web sites. HCG's and/or its affiliated or related
entities', or any company's or companies' within the
Wyndham Worldwide Group of Companies, inclusion of
hyperlinks to these third party Web sites does not imply
any endorsement of the material on such Web sites or any
association with their operators. HCG's policy does not
extend to anything that is inherent in the operation of
the Internet, which is beyond HCG's and/or its
affiliated or related entities', or any company's or
companies' within the Wyndham Worldwide Group of
Companies, control.
Please keep in mind
that whenever you give out information on-line (for
example, via message or bulletin boards or chat rooms)
that information can be collected and used by people you
do not know. While HCG and/or its affiliated or related
entities, or any company or companies within the Wyndham
Worldwide Group of Companies, strive to protect their
Customers' data and Personal Data, as well as privacy,
we cannot guarantee the security of any information you
disclose on-line, and you disclose such information at
your own risk.
We, and/or our
affiliated or related entities, or any company or
companies within the Wyndham Worldwide Group of
Companies, will not send you e-mails that you do not
want, but we cannot guarantee that Providers, or other
third parties authorised by us, to whom your details are
sent will not do so.
Is my information
secure from others using the HCG Web sites?
The security of all
data associated with our Customers is an important
concern to us. We exercise a high degree of care, skill
and due diligence in providing secure transmission of
your data and Personal Data from your computer to our
Web servers. Unfortunately, no data transmission over
the Internet is 100% secure. As a result, while we
strive to protect your data and Personal Data, HCG
and/or its affiliated or related entities, or any
company or companies within the Wyndham Worldwide Group
of Companies, cannot ensure and do not warrant the
security of any information you transmit to us or from
our on-line products or services, and you do so at your
own risk. Once we receive your transmission, HCG uses
industry standard efforts to safeguard the
confidentiality of your data and Personal Data, such as
firewalls and secure servers. When you use our Web sites
for transactional purposes the secure server software –
Secure Socket Layers ("SSL") – encrypts all credit card
details you input before it is sent to us. We use
Verisign as an officially recognised trusted third party
to authenticate and certify the security of our Web
sites and to encrypt your credit card details. However,
"perfect security" does not exist on and in the use of
the Internet.
If at any time you
feel that HCG has not adhered to the principles,
processes, procedures and practices contained in this
privacy policy, please either notify us in writing or by
telephone, fax or e-mail and we will use all
commercially reasonable efforts to determine and correct
the problem promptly. HCG welcomes your questions and
comments about privacy.
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